Shipping Policy
Processing Time
Orders are typically processed within:
1-3 Business Days
Processing may take longer during:
- Sales periods
- Holidays
- High-demand seasons
Shipping Time
Estimated delivery:
Domestic Orders
- 3-7 Business Days
International Orders
- 7-21 Business Days
Delivery times may vary depending on location and customs procedures.
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order value
- Shipping method selected
Tracking Information
Once shipped, customers will receive tracking details via email or SMS.
Delivery Issues
Please ensure your shipping address is accurate.
LA-ROSE ETERNELLE is not responsible for:
- Incorrect addresses provided by customers
- Delays caused by couriers
- Natural disasters
- Customs delays
- Events beyond our control
Lost Packages
If your package is marked delivered but not received, please contact the shipping carrier first and then our support team for assistance.