Return & Refund Policy

Non-Refundable Products

Due to hygiene, safety, and quality assurance reasons, all cosmetic and beauty products sold by LA-ROSE ETERNELLE are non-refundable and non-returnable once delivered.

We do not accept returns or provide refunds for:

  • Change of mind
  • Personal preference
  • Incorrect product selection by customer
  • Opened or used products

Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 48 hours of delivery.

Provide:

  • Order number
  • Clear photos of the product
  • Photos of the package

Upon verification, we may offer:

  • Replacement product
  • Store credit
  • Appropriate resolution at our discretion

Refund Eligibility

Refunds are only considered if:

  • Replacement is unavailable
  • The issue is verified by our support team

Approved refunds will be processed to the original payment method within 7-14 business days.